Customer Reviews

From 133 reviews
Dan G.

OmniGuard came strongly recommended to my business from other business owner friends I have. They did not disappoint. I had the pleasure of working with Nathan, the system designer. Not only did he make an appointment to visit the next day…

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via Yelp
Michael B.

Nate Brady did a fantastic job of consulting us on best practices for security and putting together a package that fit our situation perfectly. Professional, courteous, knowledgeable and high end security technologies were a critical …

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via Yelp
Lisa M.

Chris with OmniGuard made a really tough situation feel less invasive. Lets start with that feeling you get when your purse is stolen and someone else has your contact information. Then lets add that the person who stole it used to live …

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via Yelp
Eric vinzant

Great customer service

via Google
Sarah S.

We made our first contact with Chris Short to get some information and a quote. He is knowledgeable and up front on pricing. We decided to get a system with Omniguard because above all it is the best monitoring for our home. We have had a …

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Karlyn H.

I have had an Omniguard system for a month now and am very happy. I originally had looked at ADT because they are so well known and their mail flyer said $30/month, but I was really turned off by their boiler room sales tactics. While I was…

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via Yelp
Scott M.

Mark came over today to install a remote thermostat that I can control on my iPhone (it is REALLY cool). He was extremely knowledgeable and professional. I appreciated how he explained in clear understandable terms how it worked. He took …

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Julie D.

OmniGuard offered great pricing, exceptional service and a quick and easy install. I highly recommend them if you are in the market for home security. Great personal touches you won't find with ADT or anywhere else!!!

via Yelp
Tony H

Great experience from beginning to end. Everything was thoroughly explained and the representatives were very helpful and accommodating to our schedule. We will be recommending Omniguard to all of our friends and family.

Theresa Springer

Omniguard was everything that the previous glowing reviews said, they were attentive, on time and helped us get exactly what we needed and wanted in an alarm system. I would refer anyone to them!

via Google
Courtney W.

WOW! Customer service at it's best! I purchased a new home and called several alarm companies to get estimates. Nobody bothered calling me back and one company had the audacity to suggest I access a website to get my questions answered. A …

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T S.

Chris from OMNIGUARD did a fantastic job and recommended exactly what we needed. Very good install and the system was exactly what I had wanted for automation. This is the 4th alarm system we have had in our homes and the others from the "…

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via Yelp
Anne D.

After a lot of consideration and looking into several other systems, I decided to to install a security system through OmniGuard. Chris was very prompt in responding to my inquiry and setting up a walk through to discuss customization for …

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via Yelp
Darren B.

Nathan was a pleasure to work with. Very thorough and helpful. Dan installed system. No complaints. Great local service. Thanks, guys!

via Yelp
Ketch D.

Stop looking, you have found your alarm system. Affordable, simple installation, awesome features. Thank you Chris and Casey! I love my new alarm system.

Ketch

via Yelp
D J.

Chris did an exceptional job explaining the options available offering practical advice than just selling me an expensive system. The installation Dan did was very professional. Thank you!

via Yelp
Chris J.

We recently had an Omniguard system installed, and couldn't be happier with the product and the service. I dealt with Nathan and Dan, both were professional, thorough, and pleasant to deal with. If you're looking for a alarm system, I would…

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Robert W

Great product, Installers were good to work with

Mackenzie N.

Our transition to OmniGuard from ADT has been so great. Chris Short came to our house and explained everything to us in a way that was easy for us to understand. He really knows everything about his products and services and is enthusiastic…

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Jenn L.

Great experience with Chris and Dan – quick, easy, professional. Highly recommend!

via Yelp
Brandy M.

From the beginning, all communication with Chris was excellent. He always called and showed up right on time and was able to clearly and professionally answer all our questions. He was very upfront and offered perfect suggestions as to what…

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Drew D.

My wife and I just had an alarm system installed by OmniGuard and worked with Chris. We've been looking at alarm systems for awhile now. I've read so many horrible reviews on ADT, Comcast, and other alarm solutions. I did plenty of research…

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Colleen M

Eric and his partner were friendly and understood exactly what type of security I needed for me home and installed the system quick.

Think J

We had a break in at our business. Our old alarm company was unresponsive, out of desperation we called Omniguard. They came out and in a day had us up and running on a brand new modern and intuitive system. It is web based, with features that allow us monitor using a smartphone. It is the best switch we possibly could have made. I feel like we are in good hands with people that are competent, friendly and responsive and truly care about our well being The follow-up and personal attention has been stellar. Our business is secure again!

Jennifer S.

My family just moved into our new home and the builder had the Omnigaurd system installed. We had Chris come and explain what they could offer us. He was excellent! He was patient when he had to re-explain the variety of options that they …

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Sasha W

Eric Frazier helped us put our system in place. He is knowledgeable and responsive – great service. We are very happy with our new security system and the service we received.

Sara M.

OmniGuard is local, responsive and extremely cost effective. Chris and Dan installed a comprehensive system at our house a couple of weeks ago and we are thrilled with the results. First off, the initiation was fast and seamless. I sent an …

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via Yelp
Lauren Lucas

Great experience. Nice, easy to understand product with friendly/professional consultants to get you started. All with a competitive pricing model!

via Google
Merle L.

Chris and Dan were great. Very friendly and knowledgeable. Installation was very simplistic given that everything is cellular based! As for running the system, it is very easy to learn/use through their smartphone app. Great system, great …

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Mike R.

Just had the new Omniguard security system installed today. What a great product and great staff. Eric and Dan were early for their appointment and finished the instal ahead of schedule! Not only that but my schedule didn't allow me to be …

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Aubrei T.

We had our system install and the installer was very friendly and professional. Walked me through everything and answered all my questions! Will came out to give us a quote and explain what he thought would be the best system for us and …

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Laura A.

I had contacted several alarm companies prior to contacting OmniGuard. I felt like other companies were unable to provide me with detailed information about their services and fees etc. I contacted OmniGuard and was blessed to be able to …

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via Yelp
Jody T.

Omniguard contacted us after we posted our previous update and have been very apologetic about the previous snafu with their service.

They have worked hard to fix the issue we have had with the smoke alarms.

We ended up having to get the …

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Response from Noah S.

Good Morning,

I am really sorry that issues have persisted and we have not been back in touch. I have resubmitted this to our support team to reach out to get this resolved ASAP.

Will follow up directly as well.

Will Witt

-General Manager-

via Yelp
M C.

It was a great experience working with Chris and Dan from OmniGuard Security. They responded very quickly, super friendly, and were extremely professional from the initial walk-through to the installation. The system is very easy to use and…

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Kimberly L.

Man, this company is great. Chris is affable, informative, and thorough. He answered all my questions and I felt good about the decision to work with a company with a local base. I love that my system is automated with a simple app because …

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John C

Outstanding company. Great service. I liked that they didn't send a subcontractor to the house to do the install. I love that they're a local company. Total peace of mind. I had my service with a competitor and realized that Omniguard had better technology available, was more reliable, and frankly, more responsive. I didn't like the other company sending a third party it didn't even know to my home. Let's face it. This is an important home decision. I'm with a company that takes this seriously in every facet.

G. C.

Chris and his colleague came out and not only answered all of our questions thoroughly but did a great job of installation and education about the system. Excellent quality product with great support. Easy to use and non-intrusive. After …

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Pat W.

Chris was great! A good listener who understood our security issues and concerns. He installed a cost effective system, and returned to fix a faulty sensor quickly. He wanted to be sure we were able to use the system asap. Very responsive …

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Clarke R

Eric and the team at Omni Gaurd were fantastic to work with. They were on time and worked to adjust to our needs. We can't thank Eric enough for walking us through all the service options and beings patient with us. Thank you Omni Guard.

Cara P.

I highly recommend OmniGuard Security to anyone in the area looking to install a security system. We were interesting in a basic security system to help protect our house when I read about OmniGuard online. Within 48 hours I received a …

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Elana W.

I can't say enough good things about OmniGuard Security. Firstly, they are just plain nice people that don't pressure you into buying crap you don't need. Secondly, they are knowledgable and sell a great product. I have a basic monitored …

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Kerrie W

Great experience, excellent customer service. Very easy to use this system.

Kelle Evans

This local company has the best customer service I've ever experienced! The whole process could not have been more comfortable. The staff is extremely knowledgeable and offer excellent customer support. I would (and have) recommended this …

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via Google
Nora Candey

Omniguard were prompt, courteous, and did a great job installing our system. It was affordable. I can't speak yet for their monitoring service, because we just got the system.

via Google
Bharat J.

We bought a house in Vancouver in March, 2016, but could not move in until June. The builder had already installed OmniGuard security and provided 3 months of trial service. This was perfect for us, since the house was going to be empty for…

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Nora C.

They did a great job installing the alarm.com system in our new home. The guys were professional, friendly, fast, and informative. The communication was clear. There were no hidden costs-- the system itself is great, easy to use with the …

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Debbie Conklin

Chris and his team set up our company with security. Great company, great service, professional. Our experience was wonderful!

via Google
Jay F

Chris was very knowlegable and professional. He answered all our questions and made the setup easy. We would recommend Omni Guard to anyone who needs a security system.

Darcie A.

Outstanding. Chris Short came by for a consultation. He provided a prompt and reasonable quote, no pressure. They just came today for the install and we couldn't be more pleased with their professionalism, follow through and the top of the …

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Jessica P.

I did some serious research when trying to find a company to use for our home security system. OmniGuard, by far and away, was the best. Reasonably priced, amazing customer service, and all costs are clearly outlined and accounted for …

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via Yelp
Michael R.

On time service, can-do spirit, and fast problem solving. These guys know how to deliver great service – don't hesitate to hire them for your home security services!

via Yelp
Clayton H.

This is a fantastic company to work with. We had a CUSTOMIZED system for our 4 story, 1911 Historical Home in NW Portland. It is a wireless, 4 partitioned system, with garage door and bike closet protected. The whole process was seamless. …

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Pam B.

Chris Short was so easy to work with. Because our house had the Omni system with the last owners, it was an easy job to get it set up for us. Chris has a great personality, so it was fun to have him help us out, and his assistant was an …

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Michelle S.

Great service and installation. Chris was really communicative, helpful and quick to answer any questions we had and Will was very professional and proficient with the installation. Would highly recommend OmniGuard to anyone looking for a …

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via Yelp
Larry C.

Great product. Easy to use and quality sales & installation staff. Love the front end app for multiple home control options.

via Yelp
Allan Weiland

good system with excellent customer service.

via Google
Adam Gaede

We would recommend OmniGuard. Very pleased with the professional service. Mr. Chris Short explained the details of the system and helped us (without pressure) choose the features we needed.

via Google
Kathy B

Best service. Installer was efficient and very helpful.

Melissa Knight

OmniGuard was an absolutely amazing company to work with! They were responsive, professional, and overall genuinely nice people. The product they installed is excellent and works great!! Easily one of the best companies I have worked with …

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via Google
Reed C.

We recently purchased a home in NE Portland. Chris Short contacted us about OmniGuard Security and he agreed to come out to our home and give us the 411 about Omni Guard Security. Mr. Short was punctual, polite and professional. He took …

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Ron Jardine A.

These guys are great! Chris came by on time, explained all the options clearly, got me the best deal, and processed all the paper work smoothly. The installer came on time, set everything up, gave us demo, and explained everything to us. No…

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Erin M.

These guys are awesome! They installed our office security system a few years ago, and when a scary situation prompted the need for a home security system, they were the first and only call I made. They were prompt, thorough, and …

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Allan W.

We worked with Chris Short to install and activiate the OmniGuard system on our new home. He is a delight – explains well, takes time to answer questions and in his words "build a relationship". It is apparent he enjoys what he is doing and…

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Timothy B

Chris was phenomenal at working with us to provide a safe environment for our two disabled children. There was no pressure to purchase more than we needed. The installation process was smooth and seamless. When we've had questions, Chris has been quick to respond and answer our questions. We would absolutely recommend OmniGuard for anyone who is considering an alarm system.

Karen Fink

Excellent in every way.

via Google
Benjamin G.

I recently moved from the Richmond to another quaint, safe, established Portland spot. Neighborhood watch, community involved residents, lots of dogs who bark when they feel like their territory is being invaded – everything you'd want out …

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Nicole E.

OmniGuard is a wonderful company and I would highly recommend them! I worked with Chris and I have to say, he not only truly knows the security system, but he values the product as well. He contacted me the same day I requested more …

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Gerie V.

Chris Short was a wonderful sales person! He re-arranged his schedule to work with ours. He carefully answered all of our questions. And, there was no hard sell at all. He left me feeling very confident that we purchased a great system, and…

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Maryanne Krumm

Getting a new system installed could not have been easier or done more professionally. From the very start OmniGuard was considerate and helpful of both my time and needs. The new system works perfectly and I am so glad we choice a local …

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Response from business owner

On behalf of the OmniGuard team, thank you for the kind words and review, Maryanne! Peace of mind is our goal. Welcome to the OmniGuard family! Never hesitate to reach out if you need anything.

via Google
Maryanne K.

These folks as fantastic!! When we wanted to upgrade our old system we did a lot of looking around to find a local company that had a good reputation. OmniGuard has the best reviews and we are so happy that we decided to go with them. From …

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via Yelp
Josh L.

I shopped for security systems ranging from the self-install DIY brands to the large national companies and am very happy I decided to go with OmniGuard. Unlike the DIY model, OmniGuard does quality professional installation and is able to …

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via Yelp
Corey Riggs

Eric was very helpful and went out of his way to come to our home after hours for setup. We are happy with the product.

Response from business owner

On behalf of the OmniGuard team, thank you so much for the review Corey! Welcome to the OmniGuard family! We look forward to being of service.

via Google
Chris M.

We have never had a security system in our home before and I was very reluctant to get one for several reasons. One of the biggest reasons being the chance of false alarm from improper use. When Eric Frazier came to answer our questions and…

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via Yelp
Carli R.

Chris Short from Omniguard was helpful, professional, and sincere, and he really sold us on the benefits of Omniguard over its competitors. We are very happy with our new security system and know that it will be keep our new home safe and …

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Mommy M.

They are simply the BEST! We first decided to go with a self-install security but it just didn't meet our needs. One issue is that there is the lack of personalized service. This is not the case with Omni Guard. We had a fantastic in-home …

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J. K.

Excellent service from beginning to end. Quickly returned initial inquiry via email and phone. Great recommendations after listening to our concerns, to being able to install quickly after agreeing to the proposal. Even made a small …

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Susan S.

Chris Short is wonderful! I had my reservations about paying a monthly fee for an alarm system, but after moving into a new home in a new neighborhood I'm glad I did. Chris was very kind, patient, and helped to put me at ease through the …

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Meg J.

Eric Frazier is simply the best! We just moved into our new home at the beginning of the year. Coming from a one bedroom apartment to a family home (with a lot of entry points), I was eager to get a solid security system set up as soon as …

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Response from Barb A.

Hi Meg,

On behalf of Eric and the OmniGuard team, thank you for taking the time to give us your glowing feedback. We are so glad you are happy with your new system! Welcome to the OmniGuard Family of customers! And as you know, yell if you need anything. We're always here to help.

via Yelp
Keith S.

This whole process, from initial contact to final installation, was a breeze.

Chris was prompt in his responses and follow-through.

The product and the support look to be superior.

Dan, our installer was quick and thorough. He guided us …

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via Yelp
Becca M.

Chris and everyone at OmniGuard really stood out against all the other Portland security companies I was getting quotes from to provide service for my office. Excellent customer service and upbeat attitudes, it's really appreciated. I liked…

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via Yelp
Doug B.

We just built and purchased a new home in rural East Clark County and it came with an OmniGuard Security system installed. We've never had a security system before, so we were unsure if we wanted to pay a monthly fee for one now. But, being…

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Response from Barb A.

Hi Doug!

On behalf of Eric and the OmniGuard crew, thank you for your review! Keeping our customers happy and taken care of is what makes us happy. And thanks for including the awesome system pics!

via Yelp
Scott M.

Mark came over today to install a remote thermostat that I can control on my iPhone (it is REALLY cool). He was extremely knowledgeable and professional. I appreciated how he explained in clear understandable terms how it worked. He took …

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via Yelp
Denise M.

OmniGuard, yay. Service was great, installation quick, efficient and clean. Alarm keypad is easy to understand, love the mobile app and PC connections. So much better than the big, "don't care" company I inherited with the house. Chris made…

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Jay W.

I hired Omniguard to install an alarm system in a new property we'd purchased in the Portland area. We were living out of state at the time, so everything had to be done remotely. Eric was a great help. He answered all our questions, …

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via Yelp
Joe W.

Late last year OmniGuard Security saved my business. I'm not exaggerating.

It was about 10:30 on a Thursday night and I had just gone to bed. Like many people, I sleep with my cell phone on my nightstand. It started buzzing. I answered and …

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via Yelp
Crystal E.

Omniguard has been excellent. My husband and I just bought a house, and the builders already had omniguard installed, because they simply are the best. We looked up other security systems to use, including the large conglomerate Comcast, …

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Response from Barb A.

On behalf of Chris and the OmniGuard team, thank you Crystal! Taking care of our clients is our #1 priority.

via Yelp
Stephanie D

Great experience, couldn't be happier!

John R.

When we purchased our home the sellers highly recommended Omniguard so, on good faith we contacted Omniguard and we are glad we did. Chris Short was the representative who came to the house to set up the account and to walk us through alarm…

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Melissa T

I have nothing but wonderful things to say about the service we have received with OmniGuard! I started searching for a home security system after a few unsettling experiences with a neighbor, and Chris was quick to accommodate my schedule and get the install set up before my husband and I went on vacation. It is extremely apparent that they know their stuff and I am so happy that we were able to go with a dependable local company. The employees are knowledgeable, professional, personable, and seem to legitimately care. I highly recommend them for your security needs.

Melissa S.

I have nothing but wonderful things to say about the service we have received with OmniGuard! I started searching for a home security system after a few unsettling experiences with a neighbor, and Chris was quick to accommodate my schedule …

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Janet B

We are so happy we made the switch from our other Alarm and thermostat platform.

It is very easy to learn and use. It is feature rich and makes us feel safe and happy.

I would highly recommend OmniGuard they are wonderful to work with.

We are excited to add more features in the future.

Jay W

Needed to install a system from out of state. Eric was awesome to work with and did a great job setting up the system and our access. Very happy with the results.

Arul K.

Eric and Will are amazing guys!! I have rarely had customer service this good from any company ever. Excellent security system--very user friendly. You're not going to find a better more customer service oriented business in any field. …

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Jason A.

Omniguard is an excellent customer centered company. You will not be dealing with strange subcontractors (Comcast style) with omniguard. I had an issue with my panel after 8pm one night last year. I still had the installers phone number on …

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via Yelp
Liz B.

I was referred to Omniguard by a friend and would definitely recommend the company to others. They were professional, knowledgeable and very quick to respond. If you are in the market for an alarm system I highly recommend Omniguard.

via Yelp
Gigi W.

We have had OmniGuard Security for a number of years now and I give them 5 stars, especially for their support and service. As with any service, we have needed maintenance on several occasions and we have received unbelievably prompt and …

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Jennifer Q.

The absolute best! I just moved into a new home and was referred to OmniGuard by a local business who also loved their services. To say they went above and beyond is an understatement. Chris was incredible in helping me make the right …

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Barbara S

Eric explained system and was available to help when needed. Love ability to manage house from phone app. Can turn on the heat before I get out of bed 👌

Dan R

Great set up and instruction of our new system. Personalized options to provide a greater feeling of security. The home automation features are really cool. Overall a great experience and fair value for monthly service.

Hiro Ruo

Great guys. They will NOT try to oversell you to drive price up... in fact, they will recommend to you only what you need – it's up to you to add features. Install was prompt, and very professional. And they will take the time to explain …

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via Google
Here's what Dan G. had to say:
“OmniGuard came strongly recommended to my business from other business owner friends I have. They did not disappoint. I had the pleasure of working with Nathan, the system designer. Not only did he make an appointment to visit the next day, but after creating a bid in minutes he was able to install my facilities alarms the same day and only within a couple hours. This team is top-notch, professional, low pressure, and truly refreshing to work with. -Townhouse Pet Care Owner”