Customer Reviews

From 159 reviews
Nick W.

Chris/Casey were friendly, knowledgeable and not looking to simply sell more than we needed.

Response from Noah S.

Nick,

Thank you for choosing OmniGuard, and for taking the time to drop us a review! We really pride ourselves on not up-selling potential customers, so we're glad that you had that experience. Let us know if you need anything at all.

-Jake Inman-

Marketing Assistant

via Yelp
Brad Hansen

Excellent experience and great work!

via Google
Raf S.

We needed a security system for our new house. After comparison shopping a few different outfits, we decided on OmniGuard. We are glad we did. Nathan was pleasant, profesional, knowledgeable, and helped us choose the right system for our …

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via Yelp
Steve Giannini

Chris S was first class System Designer with a truly customer first approach to the experience.

via Google
Raf S.

We needed a security system for our new house. After comparison shopping a few different outfits, we decided on OmniGuard. We are glad we did. Nathan was pleasant, profesional, knowledgeable, and helped us choose the right system for our …

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via Yelp
Aubrey R.

Extremely professional and friendly all around. Chris worked within my budget and spent a lot of time with me talking through things and making sure I was comfortable. Dan was also extremely friendly and performed a clean and efficient …

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Response from Noah S.

Aubrey,

We are so glad that you have felt comfortable, safe, and well assisted during the whole process! Thank you for your kind words! As always, please let us know if you need anything at all.

-Jake Inman

Marketing Assistant

via Yelp
Cheryl G.

Our experience with OmniGuard has been excellent! Chris started out our process seamlessly and was able to help us come up with the perfect plan for our restaurant. He communicated well but was not overbearing or pushy about selling me a …

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Response from Noah S.

Cheryl,

Thank you so much for taking the time to leave us a review! Our goal is to work with you to create the perfect security solution for your needs, so it's good to hear that that was your experience with Chris!

Thank you again for trusting us with you security needs,

-Jake Inman

Marketing Assistant

via Yelp
Krystle N.

After purchasing my first home in a completely new area to me, I needed a security system to help put my mind at ease. I was researching different security systems and could not find one that had consistent great reviews. I decided to …

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Katie C.

I've had security systems in our houses since ...forever. It's not that we are in a bad area, it's just nice to know it's being monitored while your away...fire, break-in, or pets are not loose running amuck. Historically we have been with …

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Taylor G.

I highly recommend OmniGuard. They are affordable and provided a great consultation. The tech that installed our security was professional, efficient, and had great customer service.

via Yelp
Nancy B.

We have dealt with Chris Short and found him to be very knowledgeable and professional. He returned phone calls and explain everything thoroughly. The installation went smoothly. We are very happy thus far.

via Yelp
Mike Fry

Very professional, they were very informational and were no pressure, they care and made sure we got what we needed. I'm thankful that I can feel safe in my house now that I have their security protecting my family.

via Google
Shelley Wagner

Chris was very helpful describing all my options. The mobile app is great. Quite happy with my service.

via Google
Mike O.

After a pretty sketchy interaction with someone at my front door I called my friend to let him know what had happened he immediately told me to call omniguard to get a security system in my house. I was then called by Chris, he set up a …

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Claire O.

I just had a system installed by OmniGuard and I can't say enough positive things about my great customer service experience. Nathan promptly responded to my request for a quote, was on time to each of our appointments, and was very …

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David N.

The home orientation was excellent. I opted to have an upgrade made to my in-home system and they came out the next day to install! They were on time for the appointment, and the installation was a breeze.

In addition, I have had several …

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Danielle S.

Our house was broken into early Sunday morning, and I contacted Omniguard – quite shaken up – that day. Nathan called me as soon as their office opened on Monday AM, and was able to come within the HOUR to set up our alarm.com system. …

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Leina K.

Following a recent break-in, I was referred to OmniGuard Security due to their existing great reviews. I contacted Nathan in the AM and he was able to meet me just an hour later to go over options, pricing and provide opinions. They arrived…

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Heather K

Great experience working with Nathan on my new security system. Very pleased with everything. I will definitely recommend your company/services to others.

Alice K.

Fast response and install. Very friendly and responsive.

via Yelp
Trudy L

After going through Yelp reviews in our efforts to find a new alarm service provider, we opted to go with Omniguard because we were really impressed with all the positive comments this Beaverton-based company received. I was so impressed with Chris Short's professionalism and customer service responsiveness when we asked for a quick turnaround time in setting up a new monitoring system before we had to head out of town that very same week. Chris was so very accommodating to our schedule and Dan, his alarm system installer, was wonderful, too! Both took the time to answer all our questions and to make sure we felt comfortable with the new monitoring system. The system itself is very user-friendly--easy to use and we LOVE the fact that we have a phone app to remotely turn on and off the alarm when necessary.. We give their customer service an A+ rating!

Justin J

Omni guard was the best security company I've worked with to date. THeir customer service is perfect and the install was great. I would recommend these guys to everyone.

M G.

Chris did a great job helping us understand our options and choosing the features that best fit our needs. He was very responsive during the decision making process. The install was scheduled quickly and everything was completed efficiently…

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Kristy D.

Wonderful Customer Service from the very first call. Chris listened to my concerns and found the perfect solution to what I wanted. Installation was a breeze and the follow up courtesy calls are very appreciated. I would highly recommend …

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Katie B.

These guys are the best! We just moved into a new home and had a minor break in that rattled us our first weekend. We were referred to OmniGuard and they were able to come set up our system within a week of calling. They're so nice (thank …

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Janelle Furman

I appreciated the upbeat and service-oriented attitude from each individual that I encountered on the OmniGuard team! Together they pursued solutions and ideas to meet our company's needs and worked hard to accomplish them.

Response from business owner

Thanks, Janelle! Customer service is our favorite part of the job!

via Google
Susan C.

Working with Eric and Casey was a delight. They are both professional and thorough. Eric walked me through the steps of our security system, making it an easy transition from our prior security service to OmniGuard.

We are pleased with our …

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Jeffery T.

We are pleased to have gone with OmniGuard. Chris promptly responded to our inquiry and arranged to come out in just a couple of days to assess our needs. Once we made our decision, the installation happened within the week. Dan was …

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Maggie S.

They were quick in coming round to give me a quote followed shortly by the installation of the system. Chris and Dan were great. I love the system and especially as you can do a lot from your smart phone. I totally recommend them.

via Yelp
Diana T

Excellent service and technicians, timely responses.

John Ferguson

Our experience with Chris was nothing short of exceptional! He was on time for our meetings. His knowledge, instruction and professionalism was impressive and he delivered just as he said he would, on time and complete. Chris' style and …

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Response from business owner

Thanks, John. We're so glad Chris could impress you as much as he does us!

via Google
Maggie Smith

Great customer service. Great price. Great service. These guys are the best.

Response from business owner

Thanks, Maggie! We try. 🙂

via Google
Dan G.

Another shout-out to OmniGuard for their excellent service. This morning I called OmniGuard to see if they could look at something for me regarding our new system. Within an impressive amount of time, Casey, one of their other very …

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via Yelp
Dan G.

OmniGuard came strongly recommended to my business from other business owner friends I have. They did not disappoint. I had the pleasure of working with Nathan, the system designer. Not only did he make an appointment to visit the next day…

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Michael B.

Nate Brady did a fantastic job of consulting us on best practices for security and putting together a package that fit our situation perfectly. Professional, courteous, knowledgeable and high end security technologies were a critical …

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Lisa M.

Chris with OmniGuard made a really tough situation feel less invasive. Lets start with that feeling you get when your purse is stolen and someone else has your contact information. Then lets add that the person who stole it used to live …

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via Yelp
Eric vinzant

Great customer service

Response from business owner

Thanks, Eric!

via Google
Sarah S.

We made our first contact with Chris Short to get some information and a quote. He is knowledgeable and up front on pricing. We decided to get a system with Omniguard because above all it is the best monitoring for our home. We have had a …

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Karlyn H.

I have had an Omniguard system for a month now and am very happy. I originally had looked at ADT because they are so well known and their mail flyer said $30/month, but I was really turned off by their boiler room sales tactics. While I was…

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Scott M.

Mark came over today to install a remote thermostat that I can control on my iPhone (it is REALLY cool). He was extremely knowledgeable and professional. I appreciated how he explained in clear understandable terms how it worked. He took …

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Julie D.

OmniGuard offered great pricing, exceptional service and a quick and easy install. I highly recommend them if you are in the market for home security. Great personal touches you won't find with ADT or anywhere else!!!

via Yelp
Tony H

Great experience from beginning to end. Everything was thoroughly explained and the representatives were very helpful and accommodating to our schedule. We will be recommending Omniguard to all of our friends and family.

Theresa Springer

Omniguard was everything that the previous glowing reviews said, they were attentive, on time and helped us get exactly what we needed and wanted in an alarm system. I would refer anyone to them!

Response from business owner

Thanks, Theresa! We love referrals, so we're glad you feel that way!

via Google
Courtney W.

WOW! Customer service at it's best! I purchased a new home and called several alarm companies to get estimates. Nobody bothered calling me back and one company had the audacity to suggest I access a website to get my questions answered. A …

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T S.

Chris from OMNIGUARD did a fantastic job and recommended exactly what we needed. Very good install and the system was exactly what I had wanted for automation. This is the 4th alarm system we have had in our homes and the others from the "…

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Anne D.

After a lot of consideration and looking into several other systems, I decided to to install a security system through OmniGuard. Chris was very prompt in responding to my inquiry and setting up a walk through to discuss customization for …

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Darren B.

Nathan was a pleasure to work with. Very thorough and helpful. Dan installed system. No complaints. Great local service. Thanks, guys!

via Yelp
Ketch D.

Stop looking, you have found your alarm system. Affordable, simple installation, awesome features. Thank you Chris and Casey! I love my new alarm system.

Ketch

via Yelp
D J.

Chris did an exceptional job explaining the options available offering practical advice than just selling me an expensive system. The installation Dan did was very professional. Thank you!

via Yelp
Chris J.

We recently had an Omniguard system installed, and couldn't be happier with the product and the service. I dealt with Nathan and Dan, both were professional, thorough, and pleasant to deal with. If you're looking for a alarm system, I would…

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via Yelp
Robert W

Great product, Installers were good to work with

Mackenzie N.

Our transition to OmniGuard from ADT has been so great. Chris Short came to our house and explained everything to us in a way that was easy for us to understand. He really knows everything about his products and services and is enthusiastic…

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Jenn L.

Great experience with Chris and Dan – quick, easy, professional. Highly recommend!

via Yelp
Brandy M.

From the beginning, all communication with Chris was excellent. He always called and showed up right on time and was able to clearly and professionally answer all our questions. He was very upfront and offered perfect suggestions as to what…

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Drew D.

My wife and I just had an alarm system installed by OmniGuard and worked with Chris. We've been looking at alarm systems for awhile now. I've read so many horrible reviews on ADT, Comcast, and other alarm solutions. I did plenty of research…

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Colleen M

Eric and his partner were friendly and understood exactly what type of security I needed for me home and installed the system quick.

Think J

We had a break in at our business. Our old alarm company was unresponsive, out of desperation we called Omniguard. They came out and in a day had us up and running on a brand new modern and intuitive system. It is web based, with features that allow us monitor using a smartphone. It is the best switch we possibly could have made. I feel like we are in good hands with people that are competent, friendly and responsive and truly care about our well being The follow-up and personal attention has been stellar. Our business is secure again!

Jennifer S.

My family just moved into our new home and the builder had the Omnigaurd system installed. We had Chris come and explain what they could offer us. He was excellent! He was patient when he had to re-explain the variety of options that they …

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Sasha W

Eric Frazier helped us put our system in place. He is knowledgeable and responsive – great service. We are very happy with our new security system and the service we received.

Sara M.

OmniGuard is local, responsive and extremely cost effective. Chris and Dan installed a comprehensive system at our house a couple of weeks ago and we are thrilled with the results. First off, the initiation was fast and seamless. I sent an …

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Lauren Lucas

Great experience. Nice, easy to understand product with friendly/professional consultants to get you started. All with a competitive pricing model!

via Google
Merle L.

Chris and Dan were great. Very friendly and knowledgeable. Installation was very simplistic given that everything is cellular based! As for running the system, it is very easy to learn/use through their smartphone app. Great system, great …

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Mike R.

Just had the new Omniguard security system installed today. What a great product and great staff. Eric and Dan were early for their appointment and finished the instal ahead of schedule! Not only that but my schedule didn't allow me to be …

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Aubrei T.

We had our system install and the installer was very friendly and professional. Walked me through everything and answered all my questions! Will came out to give us a quote and explain what he thought would be the best system for us and …

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Laura A.

I had contacted several alarm companies prior to contacting OmniGuard. I felt like other companies were unable to provide me with detailed information about their services and fees etc. I contacted OmniGuard and was blessed to be able to …

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Jody T.

Omniguard contacted us after we posted our previous update and have been very apologetic about the previous snafu with their service.

They have worked hard to fix the issue we have had with the smoke alarms.

We ended up having to get the …

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Response from Noah S.

Good Morning,

I am really sorry that issues have persisted and we have not been back in touch. I have resubmitted this to our support team to reach out to get this resolved ASAP.

Will follow up directly as well.

Will Witt

-General Manager-

via Yelp
M C.

It was a great experience working with Chris and Dan from OmniGuard Security. They responded very quickly, super friendly, and were extremely professional from the initial walk-through to the installation. The system is very easy to use and…

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Kimberly L.

Man, this company is great. Chris is affable, informative, and thorough. He answered all my questions and I felt good about the decision to work with a company with a local base. I love that my system is automated with a simple app because …

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John C

Outstanding company. Great service. I liked that they didn't send a subcontractor to the house to do the install. I love that they're a local company. Total peace of mind. I had my service with a competitor and realized that Omniguard had better technology available, was more reliable, and frankly, more responsive. I didn't like the other company sending a third party it didn't even know to my home. Let's face it. This is an important home decision. I'm with a company that takes this seriously in every facet.

G. C.

Chris and his colleague came out and not only answered all of our questions thoroughly but did a great job of installation and education about the system. Excellent quality product with great support. Easy to use and non-intrusive. After …

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Pat W.

Chris was great! A good listener who understood our security issues and concerns. He installed a cost effective system, and returned to fix a faulty sensor quickly. He wanted to be sure we were able to use the system asap. Very responsive …

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Clarke R

Eric and the team at Omni Gaurd were fantastic to work with. They were on time and worked to adjust to our needs. We can't thank Eric enough for walking us through all the service options and beings patient with us. Thank you Omni Guard.

Cara P.

I highly recommend OmniGuard Security to anyone in the area looking to install a security system. We were interesting in a basic security system to help protect our house when I read about OmniGuard online. Within 48 hours I received a …

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Elana W.

I can't say enough good things about OmniGuard Security. Firstly, they are just plain nice people that don't pressure you into buying crap you don't need. Secondly, they are knowledgable and sell a great product. I have a basic monitored …

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Kerrie W

Great experience, excellent customer service. Very easy to use this system.

Kelle Evans

This local company has the best customer service I've ever experienced! The whole process could not have been more comfortable. The staff is extremely knowledgeable and offer excellent customer support. I would (and have) recommended this …

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Response from business owner

Thanks, Kelle! We always appreciate recommendations, and try to be worthy of them. 🙂

via Google
Nora Candey

Omniguard were prompt, courteous, and did a great job installing our system. It was affordable. I can't speak yet for their monitoring service, because we just got the system.

via Google
Bharat J.

We bought a house in Vancouver in March, 2016, but could not move in until June. The builder had already installed OmniGuard security and provided 3 months of trial service. This was perfect for us, since the house was going to be empty for…

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Nora C.

They did a great job installing the alarm.com system in our new home. The guys were professional, friendly, fast, and informative. The communication was clear. There were no hidden costs-- the system itself is great, easy to use with the …

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Debbie Conklin

Chris and his team set up our company with security. Great company, great service, professional. Our experience was wonderful!

via Google
Jay F

Chris was very knowlegable and professional. He answered all our questions and made the setup easy. We would recommend Omni Guard to anyone who needs a security system.

Jessica P.

I did some serious research when trying to find a company to use for our home security system. OmniGuard, by far and away, was the best. Reasonably priced, amazing customer service, and all costs are clearly outlined and accounted for …

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Darcie A.

Outstanding. Chris Short came by for a consultation. He provided a prompt and reasonable quote, no pressure. They just came today for the install and we couldn't be more pleased with their professionalism, follow through and the top of the …

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Clayton H.

This is a fantastic company to work with. We had a CUSTOMIZED system for our 4 story, 1911 Historical Home in NW Portland. It is a wireless, 4 partitioned system, with garage door and bike closet protected. The whole process was seamless. …

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Michael R.

On time service, can-do spirit, and fast problem solving. These guys know how to deliver great service – don't hesitate to hire them for your home security services!

via Yelp
Pam B.

Chris Short was so easy to work with. Because our house had the Omni system with the last owners, it was an easy job to get it set up for us. Chris has a great personality, so it was fun to have him help us out, and his assistant was an …

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Michelle S.

Great service and installation. Chris was really communicative, helpful and quick to answer any questions we had and Will was very professional and proficient with the installation. Would highly recommend OmniGuard to anyone looking for a …

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Larry C.

Great product. Easy to use and quality sales & installation staff. Love the front end app for multiple home control options.

via Yelp
Allan Weiland

good system with excellent customer service.

via Google
Adam Gaede

We would recommend OmniGuard. Very pleased with the professional service. Mr. Chris Short explained the details of the system and helped us (without pressure) choose the features we needed.

via Google
Kathy B

Best service. Installer was efficient and very helpful.

Melissa Knight

OmniGuard was an absolutely amazing company to work with! They were responsive, professional, and overall genuinely nice people. The product they installed is excellent and works great!! Easily one of the best companies I have worked with …

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Reed C.

We recently purchased a home in NE Portland. Chris Short contacted us about OmniGuard Security and he agreed to come out to our home and give us the 411 about Omni Guard Security. Mr. Short was punctual, polite and professional. He took …

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Ron Jardine A.

These guys are great! Chris came by on time, explained all the options clearly, got me the best deal, and processed all the paper work smoothly. The installer came on time, set everything up, gave us demo, and explained everything to us. No…

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Erin M.

These guys are awesome! They installed our office security system a few years ago, and when a scary situation prompted the need for a home security system, they were the first and only call I made. They were prompt, thorough, and …

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Allan W.

We worked with Chris Short to install and activiate the OmniGuard system on our new home. He is a delight – explains well, takes time to answer questions and in his words "build a relationship". It is apparent he enjoys what he is doing and…

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Timothy B

Chris was phenomenal at working with us to provide a safe environment for our two disabled children. There was no pressure to purchase more than we needed. The installation process was smooth and seamless. When we've had questions, Chris has been quick to respond and answer our questions. We would absolutely recommend OmniGuard for anyone who is considering an alarm system.

Karen Fink

Excellent in every way.

via Google
Benjamin G.

I recently moved from the Richmond to another quaint, safe, established Portland spot. Neighborhood watch, community involved residents, lots of dogs who bark when they feel like their territory is being invaded – everything you'd want out …

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Nicole E.

OmniGuard is a wonderful company and I would highly recommend them! I worked with Chris and I have to say, he not only truly knows the security system, but he values the product as well. He contacted me the same day I requested more …

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Here's what Nick W. had to say:
“Chris/Casey were friendly, knowledgeable and not looking to simply sell more than we needed.”